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10 Best VoIP Providers in the UK

A hosted VoIP solution can save your business up to 70% on call costs, and will provide you with all the features of a premise based telephone system but one you can manage via a PC application or a control panel on a web browser. This guide will explore the key benefits of a VoIP service and compare the top-rated UK providers.
Contents
What is a VoIP Phone?
Why Choose VoIP for your Business?
Top 10 VoIP Provider Reviews
What is Hosted VoIP?
Best VoIP Phone Reviews
VoIP Phone Accessories
Benefits of VoIP for Small Businesses

What type of phone system do you require?


Best VoIP Providers UK Comparison

When combined with the ability to rapidly recoup any initial investment (which could easily be zero) and a low cost of operation for the duration of the lifetime of the system, VoIP offers business decision makers a compelling case for deployment.

Technology is continually developing and now provides integration capabilities with multiple cloud-based business platforms such as SalesForce and Microsoft apps, with most business sectors viewing it as offering the most innovative future for organisational telephony due to its high levels of flexibility, functionality, quality and resilience.

With this mind it is vitally important that you choose the right VoIP provider for your business needs, and below we compare the top-rated suppliers across the UK. The top 5 UK VoIP providers are reviewed in the following table with a full comparison of all suppliers also included below.

ProviderPrices FromBenefits
RingCentral£12.99Competitive Price Plans for Businesses of all Sizes
Teliqo Direct£6.99Direct (Non-Reseller) Proprietary Platform with Low Monthly Costs
Lily Comms£6.99Excellent Customer Service and all Round Offering
BT£13.00 Easily Scaled Flexible Solutions to Match Business Growth
Vonage£7.00Unlimited UK Landline Calls & Extended Support

What is a VoIP Phone?

VoIP stands for Voice Over Internet Protocol and refers to the technology which allows businesses to make their telephone calls using the internet.

VoIP phones and phone systems convert the sound signal of users voices into digital data streams, which can then be sent in "packets" over the Internet.

The signal is passed through an Ethernet cable to the VoIP server or gateway, before connecting with the Internet. Investing in VoIP phones means a business does not need a computer or software installed to make and receive VoIP calls.

how voip phones work diagram

Once a business has set up a VoIP phone system, it is then able to benefit from reduced telephone call costs compared to calls made on traditional systems. VoIP phones can either be set up as a new system of they may be integrated into an existing telephone system.

If you are looking to integrate the phones, then you should contact your current system supplier for advice.

Here we've highlighted some of the best models in the desk phone and DECT cordless phone categories - each of them will integrate fully with a VoIP phone system, with the DECT cordless models providing the added benefit of increased mobility and flexibility of your workplace communications.

Why Choose VoIP for Your Business?

There are a number of benefits to switching your business to an IP phone system and the features available depend largely on the VoIP provider you choose for your solutions.

This article will focus specifically on the type of VoIP phone systems available, comparing desk phones and helping you choose which handset most closely meets your business needs.

 

Top 10 Best UK VoIP Provider Reviews

RingCentral

RingCentral is one of the world leaders in VoIP systems, with over 300,000 businesses globally relying on their systems.


They offer a range of products for the UK market to suit almost any price point. Prices start at just £9.99 per user per month and they offer a free 30-day trial.

Supplier Rating: Read Review
RingCentral
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RingCentral is a US based company that has begun offering VoIP services in the UK. They offer great solutions for businesses of all sizes from small local enterprises to multinational organisations.

As leading VoIP provider there are a number of benefits to choosing RingCentral for your business services and below are just a number of advantages.

RingCentral VoIP phone system features:

  • Assigned Telephone Numbers
  • Country by country configuration for international dialling
  • Call Management
  • Inbound Freephone (on standard plan and above)
  • Auto-Receptionist
  • Automatic Call Recording (on premium plan and above)
  • Fully integrated mobile apps
  • Salesforce CRM integration (on premium plan and above)

Do you already have a telephone system?




BT

BT's VoIP phone system solution offers up to 8 lines for each broadband connection up to a maximum of 100 lines. This flexibility means new users can be added easily as your business continues to grow and is a perfect solution for small to medium sized businesses that are still in an accelerated growth phase.

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BT
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Each of BT’s hosted lines comes with an inclusive geographic number, with the option of adding more for an additional charge, ideal for communicating with customers and potential clients in certain regions.

One thing that must be considered is that this VoIP service requires a BT phone line and BT broadband, costing £80 to set up, with a monthly subscription of £8.50.Ideal for businesses who already have BT lines installed.

Benefits of of BT VoIP Solutions:
  • Feature rich
  • Choice of regional phone numbers
  • All-in-one solution
  • Custom IP phone configuration

Teliqo Direct

The Teliqo Direct hosted telephony solution is based on unique technology developed by Teliqo themselves. This enables them to offer a highly customisable Direct Hosted Telephony service - allowing customers to deal directly with the technical specialists who developed and own the system, without the need for third party platform providers.

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Teliqo Direct
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Teliqo Direct provides various telephony functions in one simple monthly fee per user - with no capital outlay, no additional connectivity charges, no hardware or software costs, and no add-on charges for extra functionality.

Key Features:

  • Completely customisable and adaptable
  • No up-front cost and low monthly fee per user
  • Fully integrated solution across all devices
  • Scalable from as little as 15 to over 1,000 extensions
  • Calls charged at near wholesale cost

NFON

NFON is the UK's most advanced cloud telephone system with a large presence throughout Europe, offering scalable carrier-grade telephony solutions over the BT network. They are the only supplier providing cloud telephone systems from 1 to 249,000 extensions to companies of all sizes.

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NFON
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NFON offer future proof alternatives to traditional phone systems. They tailor your VoIP phone system entirely to your business needs meaning smaller organisations can benefit from having access to more office space with systems no longer needing to be physically located on premise while larger organisations can take advantage of the many functions offered by NFON for advanced solutions.

NFON Benefits:
  • 30 day free trial then a 30 day rolling contract
  • Superb voice quality and high resilient service
  • Wide range of Desk, Conference, DECT and Soft phones
  • Collaboration, Messaging and Conferencing
  • Full web-based call management, queues, IVR - all managed using your Internet browser
  • Free calls between offices and remote workers and Flat Rates for Mobile and Landline
  • Full integration with most CRM solutions
  • Zero Touch Rollout

Lily Comms

A relative newcomer to the world hosted phone solutions, Lily Comms has gone from strength to strength within the UK telecoms industry over the last 5 years.


Lily Comms offer a range of services, with their most basic plans starting at just £6.99 per month making them suitable for businesses of all sizes.

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Lily Comms
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Lily Comms have firmly established themselves as leading provider of VoIP business solutions within the UK. Their hosted phone systems are feature packed meaning you can ensure your business’s communications needs are fully met whilst also remaining ahead of competition.

Benefits of Lily Comms:
  • Powerful call handling features
  • Virtual conference room
  • Mobile extension
  • Multi language Auto Attendant
  • Personal call routing

Vonage

Vonage is a simple, cost effective phone solution for small businesses. By turning your broadband into a phone line, Vonage lets you benefit from a high quality business phone line with no line rental and no installation. It is a fully featured and scalable solution that is designed for today’s flexible working environment.

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Vonage
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Serving over 2 million customers, Vonage provide business quality communication with flexible working environments in mind. The entry plan is available from £7/month (incl. VAT). All plans include unlimited calls to UK landlines and business support from 8am - Midnight, 7 days a week.

Advantages of Vonage:
  • Unlimited calls
  • No long term contract
  • Voicemail email forwarding

Cloud Direct

Cloud Direct offer three plans: Standard for £7 per user per month, Enterprise for £10 and Mobility for £12. Standard is aimed at users who need only basic call functionality, such as a Standard Hunt Group, Call Forwarding and Call Transfer while Enterprise offers full office functionality. Mobility is more suited to those out of the office.

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Cloud Direct
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The different plans offered by Cloud Direct mean you can choose exactly the right type of VoIP phone system for your business. By customising your plan you can prioritise the features you need the most while knowing you aren't spending unnecessary monthly fees on telephone functions that your business has no need for.

Cloud Direct Business VoIP Features:

  • Auto attendant
  • Smart phone compatible
  • Hunt group feature allows incoming calls to be directed at multiple users
  • Desktop application for call management
  • CRM integration
  • Wide range of geographic numbers available

Gradwell

With Gradwell, setup is free and the monthly premium is £8 with calls from 1.25p per minute. You can also choose one of their unlimited packages at *£16 per month for UK calls and £33 for international calls. The minimum contract is 3 months and includes Gradwell's web control panel, allowing users to change settings such as re-routing calls or editing voice menus.

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Gradwell
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Gradwell offer some of largest cost savings of any of the UK VoIP providers reviewed throughout this list. These savings include being over 18p per minute cheaper than competing providers and for small businesses and startups looking to invest in a VoIP phone system this can really make a different to your monthly outgoings.

With over 22,000 clients across the UK, businesses of all sizes are taking advantage of Gradwell VoIP solutions to improve their organisation’s communication process.

Benefits of Gradwell's Multi User VoIP Systems:
  • Flat monthly fee
  • Simple to use keypads and interface
  • Cloud-based system for free calls between different sites
  • Full control over settings and features

Sipgate

Sipgate is another provider offering free installation with a monthly fee that depends on the options you chose. Specialising in VoIP hardware so that you can use your own phones instead of dialling via a PC. Sipgate is recommended as a low cost provider with a good all round level of service.

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Sipgate
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Established in 2004 sipgate have grown to become one of the largest VoIP providers in Europe. One of the main reasons for this growth is the flexible options offered by the supplier, offering businesses the opportunity to pay for their solutions on a pay as you go structure rather than tying customers in to long term contracts.

This allows business to scale their business as they grow, adding extensions and lines as and when needed to accommodate a growing workforce. This flexibility works perfect with sipgate’s easy to use interface ideal for real time control.

Benefits:
  • No setup costs
  • Simple to use interface
  • EU call package
  • Free local phone number

Timico

Timico hosted VoIP service costs £7 per user per month for the standard version, with a premium service also available. The VoIP is managed as a software application on a PC or laptop and can be used wherever there is an internet connection. In addition to telephony services, Timico also offer web hosting, broadband and private networks.

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Timico
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Timico’s Synergy hosted VoIP solution gives business full control over their call management and core phone system features. All this is can be carried out more efficiently with Timico’s online portal which can be accessed via both desktop and mobile depending on your business needs.

No additional hardware costs are needed which makes scaling your phone system extremely simple, making it particularly useful for organisations with growth strategies in place.

Timico VoIP Features:
  • Voicemail transcripts
  • Advanced call management allowing you to fully utilise your call logs to identify patterns and historical trends
  • MeetMe audio conferencing
  • Integrate Timico’s Synergy phone system with existing handsets to pick up calls on a number of devices seamlessly


What is Hosted VoIP?

A hosted VoIP (Voice over Internet Protocol) is an advanced telecommunications system that has its infrastructure based ‘in the cloud’ rather than on your premises. A service provider owns, manages and maintains the infrastructure in a secure data centre. You pay a monthly fee to use the service.

VoIP technology, using digital networks to transfer voice data, has now evolved to such an extent that it represents a far superior alternative to traditional analogue and ISDN (integrated services digital network) phone services.

UK VoIP providers offer a comprehensive range of services to their customers; included below we expand on some of the most popular benefits available which range from no upfront costs to call diversion and disaster recovery applications.

Key Benefits

VoIP Benefits

Flexibility– Hosted PBX can be applied to any size of business from a single office or virtual space to a multi-site location or private home.

This functional, flexible and cost effective option will enable the customer to access solutions such as call queuing, which delivers the ability for the business to accommodate more incoming calls than they have extension capability to receive.

This flexibility also stretches to cost savings as well with installation of bulky traditional on premise phone systems no longer required. This frees up office space and budget that can be used elsewhere throughout the business.

Custom Features– Instead of hearing the engaged tone, callers will be held in a queue listening to a message or soothing music. This small feature presents a professional front to your business and can also improve customer satisfaction if told how long they can be expected to wait.

IVR is another useful application, which offers the customer the opportunity to be guided through the system by a personalised voice which can be customised to suit the specific requirements of your company.

Full Real Time Control – Allow customer service reps to be proactive in order to meet the demands of busy periods of high caller traffic.

Disaster recovery is also another benefit as the system will ensure that voice calls are seamlessly rerouted, free of charge, to another preselected set of telephone numbers, thereby providing continuity and security for the business and its employees.

Overall these are just a handful of core benefits that VoIP has been proven to provide businesses of all sizes no matter their type or industry. VoIP phone systems can also benefit both local and international business with studies having shown that compared to a traditional phone line, businesses can save up to 40% on local calls, and up to 90% on international calls.

Best VoIP Phone Reviews

VoIP desk phones are connected to the Internet via Ethernet cable and your office network.

This selection of phones includes basic models that function a lot like conventional desk phones, through to the advanced models that have colour video displays and multiple features. The best model will depend on your needs and budget.

It's also quite usual to invest in several different models for different users or departments - for example, most employees may only need basic functionality whereas you might want to spec more advanced models with video conferencing capability or specific features for managers or those in more specialist roles.

Siemans Gigaset DE900 IP Premium Desk Phone

 Gigaset DE900

Siemans Gigaset DE900

The Gigaset DE900 features an award winning user interface, multi language support, online telephone directory, scrollable photo vCards and three way conferencing. This array of features make it one of the most popular and flexible VoIP phones available.

Price: £250 - £300
Overall Rating:

The Gigaset DE900's slick interface along with the connectivity and customisation offered make it one of the leading VoIP phones on the market. The stylish design means the handset would not look out of place in even the most modern of offices and the model is also extremely easy to use, saving users time on everyday tasks.

Key features

  • 3.5" color display
  • Easy to use interface with touch wheel directory
  • High quality sound
  • Wi-Fi integration

Yealink SIP-T20P Entry Level IP Phone

Yealink SIP-T20P

Yealink SIP-T20P

A more basic model with a slightly lower price point than the Siemans Gigaset, The Yealink SIP-T20P still offers a number of core benefits . Features include two VoIP accounts, call forward, 3-way conferencing, voicemail, message waiting indication, direct IP call without SIP proxy, phonebook (300 entries).

Price: £40 - £65
Overall Rating:

The Yealink SIP-T20P is the ideal entry-level phone. Cost effective when compared to other IP phones as well as being easy to install the handset has a clear display as well secure privacy settings. High-definition audio makes this phone a reliable choice for business users regardless of the size of your office, working seamlessly with IP PBX.

Features
  • 2 VoIP accounts
  • Large directory
  • Multiple language settings
  • HTTPS privacy

Siemans Gigaset DE380 IP R VoIP Phone

Siemans Gigaset DE380

Siemans Gigaset DE380

Ideal for advanced business needs, with its High Definition Sound Performance the Gigaset DE380 offers a number of advantages to business's including hand-free, 3-party conferencing, five free programmable keys, DND, and a phonebook for up to 200 entries.

Price: £102
Overall Rating:

Another Gigaset model, the DE380 differs slightly from the DE900 and includes no color displace or slick interface. Instead this IP phone is seen as a more traditional desk phone while still taking advantage of VoIP technology. Easy to operate the reliable DE380 is ideal for organisations looking for a no frills solution.

Features
  • Call log
  • 20 languages
  • 60% less power consumption
  • Web based admin control

Grandstream GXP2200

Grandstream GXP2200

Grandstream GXP2200

An inexpensive corded multimedia Android VoIP phone. It features a responsive touchscreen LCD, in addition to hard keys for functions such as mute, voicemail, hold and so on. As this phone uses an Android operating system, it enables access to popular applications, such Skype, YouTube, Facebook, Twitter, and Google Voice.

Price: £55
Overall Rating:

The GXP2200 is a six line IP phone that runs using the Android operating system. This means that phone is capable of taking advantage of a number of Android applications including Skype as well as social networks which can be utilised for business. A modern desk phone ideal for forward thinking businesses this VoIP phone will suit all types of organizations.

Key Features
  • Color touch screen display
  • Additional module connection
  • Call transfer and forwarding
  • Queue calls

Polycom VVX 600

Polycom VVX 600

Polycom VVX 600

A more high-end and expensive option, The Polycom VVX 600 offers exceptional call quality and a large, hugely responsive touchscreen, ideal corporate use. This corded phone enables up to 16 line appearances, video conferencing and playback through the use of external USB cameras, and it also features HD voice technology.

Price: £135
Overall Rating:

The Polycom VVX600 is one of the most popular VoIP phones available, the bright display means users can manage their calendars as well as receive meeting and catch up reminders all on their phone handset. This capability means it the IP phone can save time as well as aid productivity while still improving a businesses communications process.

Benefits
  • 4.3" LCD touchscreen
  • Bluetooth integration
  • HD voice quality
  • Dual USB ports

Best VoIP Office DECT Phones

VoIP DECT phones are a type of cordless phone which uses digital technology to improve upon the quality of calls which could be achieved with conventional analogue cordless telephones.

The most modern phones have a wide range of features including large colour LED displays, SMS facilities or integrated phone books. VoIP DECT phones are manufactured by a number of companies including BT, SNOM, Siemans, Panasonic, Cisco and Gigaset.

The best VoIP DECT phone for your business will depend what features you need and what your budget and specifications are. Five of the best available today include, in no particular order, are:

Snom M9 VoIP DECT IP Phone

Snom M9

Snom M9

The Snom M9 includes a 170-entry address book, call transfer and hold, intercom, music on hold, and a hands free mode. These features to make the cordless phone a great choice for small businesses or users who are looking for a flexible option to have in their office.

Price: £70
Overall Rating:

The Snom M9 is a leading wireless VoIP phone and a perfect addition for small offices or business users who enjoy to communicate on the move. The M9 comes with a charger as well as a base unit that can support up to 9 phones. The color display makes it easy to use and enables on-site collaboration with a range of around 50 meters.

Features

  • Up to 9 phones for each base station
  • 4 calls at any one time per base station
  • Long battery life
  • Secure voice encryption

Cisco WIP310 Wi-Fi Phone

Cisco WIP310 Wi-Fi Phone

Cisco WIP310

The Cisco WIP310 has b/g wireless support, 2.4GHz band, and WPS protection. It works well with all the latest SIP system products and it’s not heavy on the bandwidth, making it ideal for travel. It’s quick to boot up and boasts excellent call quality.

Price:£110
Overall Rating:

The first handset from Cisco, the WIP310 wireless IP phone is a feature rich model ideal for businesses of all sizes regardless of number of uses. Key advantages of the WIP310 handset are the sheer number of features available as well as the large connection range. Secure encryption also enhances privacy for users.

Features

  • SMS support
  • Speakerphone
  • 3 hours battery life
  • Clear display

Gigaset SL875 DECT Phone

Gigaset SL875 DECT Phone

Gigaset SL875

Ideal for home as well as office-use. The Gigaset SL875 has positive reviews for its touchscreen interface with integrated answering machine (45-minute recording capacity), ECO DECT technology for reduced battery and power usage, call-waiting, caller-ID, and an address book enabling 500 entries.

Price:£190
Overall Rating:

The first Gigaset wireless handset in this comparison, the slick design makes this model perfect for modern businesses and the clear display offers a number of functionality benefits. Other advantages include directory transfer options and the ability to store multiple numbers under one directory entry.

Features

  • Bluetooth enabled
  • Base handset locator
  • Call recording
  • 15 hour talk time

BT Studio Plus 4100 Single DECT Cordless telephone

BT Studio Plus 4100

BT Studio Plus 4100

The BT Studio Plus 4100 has a fifty-entry address book and a ten number redial list. These are just two core features of the cost effective BT Studio 4100 series which come in packs of 1 & 2 making them suitable for small offices where communications can be handled on the move easily.

Price: £19.99
Overall Rating:

The BT studio is an easy to use wireless IP phone. This handset could also be considered an entry-level phone with the model offering a number of features that can aid efficiency and improve productivity for business users. With an indoor range of up to 50 meters and a large directory the phone offers a number of benefits to all types of organisations.

Features

  • Cost effective
  • Caller display
  • Last call records
  • Twin set

Grandstream DP715/710 DECT IP Phone

Grandstream DECT IP phone

Grandstream DP715/710

Ideal as an inexpensive VoIP solution for the home that gets the job done. Up to five phones can be attached to a single DECT hub, each storing up to 200 contacts. Other features include caller ID headset, and advanced security protocols

Price:£55 - £65
Overall Rating:

The Granstream DP715/710 are high quality DECT wireless IP phones designed for small business. The 50 meter range feature rich models offer small organisations capabilities that would usually only be found with state of the art technology only available to multi national businesses. Well designed with a modern style the phones include features well above their price range.

Features

  • 10 hour talk time
  • 80 hour standby mode
  • 300 meter outdoor range
  • 5 phones per DECT base

VoIP Phone Accessories

Some businesses choose to invest in VoIP headsets, which have a number of benefits including increased employee comfort when making long calls, freeing your hands for other tasks such as using a computer while you are on the phone and freedom of movement.

The latest models have significantly improved sound quality compared to earlier handsets. There are a number of different VoIP headphones available with prices starting from around £20 per set.

Other accessories available include conference call sound stations, and cases to protect cordless phones. There are a wide range of suppliers of VoIP telephone hardware and shopping around can often result in significant savings for your business.

The Benefits Of VoIP For Small Business

VoIP Benefits for small business

VoIP brings many benefits for offices of any size, but small businesses can easily overlook certain aspects of VoIP features and functionality that can work for them just as well as for much larger enterprises.

1. Reduce Costs

The adoption of a VoIP (voice over internet protocol) telephone system for any small business owner can deliver significant reductions to both their Capex (capital expenditure) and Opex (operational expenditure).

In addition to providing a good investment potential for the future of their company, they will also enjoy the benefits of a day-to-day saving in their local and long distance business calls.

The growth in VoIP adoption by SMEs (small and mid-sized enterprises) within the last decade has been primarily allowed due to the use of shared media with TCP/IP (transmission control protocol/internet protocol) which has delivered the optimal use of transmission media to all companies, large and small, and provides a major reduction in call charges for every user.

Providers such as One2Call offer the benefit of free inter-site communication which can provide valuable savings for the small business which is extending its services to a multi-location operation, while Voiptalk UK deliver users VoIP calls to UK landlines from 1p per minute for peak/off peak and weekend calls.

Do you already have a telephone system?

2. Make Your Business Communications Flexible & Mobile

The second major benefit from a VoIP solution is that of simplified portability. The system will be operational through internet connectivity from any location or via a VPN (virtual private network), offering a great advantage for the smaller business with mobile or homeworking staff.

Telephone numbers can be retained and will remain directly associated with the main business office allowing employees to utilise the service and stay connected from any remote location without incurring any major expense other than internet or VPN charges; another boon for the small business entrepreneur.

One good example of what UK VoIP providers can offer the small business owner comes from Voipfone who deliver up to 800 different extensions (per account).

These can be placed in any physical location, in the same office or internationally, and calls will be free of charge.

3. Allow For Growth

For any small business owner looking to invest Capex wisely and create investment opportunities for the future, scalability and flexibility of service should be a primary consideration.

VoIP deployment offers the potential to scale up operations as the business continues to grow or scale down should times get hard.

Additional ports can be easily configured and brought online to provide for an extended service, or withdrawn and taken down when the capability is no longer needed.

This can all be achieved seamlessly without causing any disruption in delivery or down time to the service, ensuring that communication between employees and customers will not suffer and the professional image of the business is maintained at all times.

For the small business with international connections, the V-Plan Business VoIP package from Vonage (from £9.99 per month) provides the user with 3,000 inclusive minutes to any UK landline in addition to mobiles and landlines in Hong Kong, China, Singapore, Canada and the US. Additional lines can be added at any time to meet the demands of the growing business.

4. Access A Tailored Suite Of Advanced Features

Any business which deploys a VoIP phone system will find that they have access to a comprehensive raft of advanced technical features and many additional functions not available through a traditional legacy system.

VoIP supports both hard (physical) and soft (software based) applications which provide mobile connectivity via computer based services to the main business office.

This can be particularly beneficial to the small business who may have home workers or employees on the road.

Other features delivered through VoIP include call forwarding, fax-to-email and conferencing facilities. All of these, and many more solutions, are offered by Sure Voip for costs from £4 per month.

5. Connect To The Future

The fifth, and perhaps most compelling reason for a small business owner to adopt VoIP services is the ability to be part of the future of IP telephony.

Studies have shown that 41% of UK businesses were already using VoIP phone systems in 2012 and that 7 out of 10 would be adopting the service in the near future.

With call charges of up to 50 per cent lower than BT and other providers, it is no wonder that the technology is considered by many professionals to offer the best option for any size of business looking to remain competitive and productive in the ongoing challenging economic conditions.

VoIP: The Verdict

A hosted VoIP service offers many important benefits that will help you run a more efficient, flexible business. To find out more about the costs and services available from service providers, fill in the short form at the top of this page and we'll gather the most competitive prices for you - for free!