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Lascom Communications Ltd Review

This article will review Lascom Telephone Systems and provide an overview of their services and features to help you make an informed purchase decision.

Lascom Communications Overview

Lascom Communications Ltd is a telephone systems supplier as well as communications manager for businesses of all sizes. They specialise in the provision of telephone systems from providers such as:

  1. Avaya Phone Systems
  2. Toshiba Phone Systems
  3. LG Ericsson iPECS Phone Systems
  4. Panasonic Phone Systems
  5. Mitel Phone Systems

Since their establishment in 2004, Lascom Communications Limited have grown their business to provide services to 300 clients over 500 sites across the UK and EMEA (Europe, the Middle East and Africa).

Holding over 40 years of collective expertise, their engineering team will collaborate with their customers to ensure the seamless delivery of their chosen project solution.

Effective and efficient project management is a vital component in the successful provision of any new communications platform and the Lascom team work hard to ensure that all projects are completed on budget, on time and with the minimum amount of downtime to compromise productivity.

Another fundamental commitment to their clients is to oversee all processes from consultation to sale to installation by providing one central contact point for all those third parties contributing to the project.

This ensures that hardware is delivered on time and in good condition and that it is effectively configured with the engineering elements to meet the precise specifications of the customer.

Lascom understand that delivering their clients a stress free project will provide them with the confidence and peace of mind to allow them to focus on running their business with no compromise to productivity.

Services Provided by Lascom

Lascom Communications centers around the installation and maintenance of PBX telephone systems. Providing the opportunity to network office communications, these types of telephone systems offer great scalability as they can be easily extended to accommodate future growth and productivity.

Benefits to the customer include the ability to transfer incoming calls to the appropriate member of staff and the convergence of voice and data transmissions. This has the capability of allowing users to make and accept calls over the internet, providing the possibility of flexible working through a virtual workspace.

Offering economic viability for as few as 4 stations (handsets) the PBX systems provided by Lascom are scalable from 2-1,000 telephones. Potential customers can benefit from their consultation services, which identify the required business solutions and offer advice on deploying the optimum solution to meet business needs.

Lascom Communications also specialise in relocation services and will project manage an office move, arranging third party suppliers such as Internet providers and BT. By maintaining a central communications hub, Lascom can ensure that, for their customers, it is 'business as usual'.

Core services provided by Lascom include the:

  • Installation of complete new business lines or the relocation of existing lines
  • Flood cabling
  • IT services
  • Internet connectivity

By delivering smooth, streamlined office relocation, businesses can reassure their clientele of their ability to serve them efficiently during the transition with no compromise to customer service or productivity.

Ongoing Support & Commitment

Once your communications solution has been installed, Lascom will provide detailed project notes and instructions on how the new system should be used.

They will offer staff training to all relevant members of the workforce, for which there is no time limit, and can be delivered on an ongoing basis for as long as necessary.

Maintenance of a new system is one of the most essential elements provided by a communications supplier and Lascom will ensure that any negative issue identified in the equipment's operation will be rectified as quickly as possible with the minimum of disruption to the customer.

All of the company's clients are of equal value irrespective of the size or financial value of their project; therefore Lascom do not believe in offering silver, gold or platinum maintenance and service packages dictating the level of service provision a client will receive.

They determine to deliver only platinum service to all of their customers, large or small; all will be allocated a dedicated help desk to deal with any faults which may occur, over 90% of which can be dealt with remotely and immediately.

For more complex problems, a member of the professionally qualified engineering team can be on site, often within 30 minutes, to rectify the issue and restore full service as quickly as possible.

For those businesses who have a business critical requirement for 24/7 coverage, this can be provided by Lascom to ensure no compromise in up-time to the hardware and no loss of productivity.

Further Information

If you would like more information about Lascom Communications, and are ready to compare quotes for telephone systems from other top suppliers, simply fill out the form above and Expert Market will match you to the relevant suppliers near you.