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Mini PBX Telephone Systems

About Mini PBX Telephone Systems

A PBX (Private Branch Exchange) telephone system is a relatively old concept, and one which was originally conceived prior to electronic and digital advances when switchboard operators would be required to manually connect incoming calls by plugging in wires to complete the circuit.

The systems were designed to serve a specific office or business as opposed to delivering services for the general public or a collective of offices.

However, the advent of electronic switching has allowed the current genre of systems to become fully automated. With human intervention being virtually eliminated, a new terminology, PABX (Private Automatic Branch Exchange) was coined to differentiate between the two technologies, but common usage means that PBX and PABX are now interchangeable when discussing the systems.

Features & Functionality

In simple terms, the modern system is designed to operate as a mini telephone company allowing incoming calls to be configured to channel through a main reception desk or to individual users depending on the set up.

Most models will enable integration with standard inexpensive handsets and hardware in addition to fax and modem applications.

Providing a good telephony solution for the larger office environment seeking an advanced, effective, feature rich system, the PBX will deliver benefits such as:
- Unlimited DID (Direct Inward Dialling).
- Call waiting and queuing for incoming calls.
- Email notification of voicemail and a web control panel.
- Free calls between remote locations who share the same hosted platform.
- Intercom functionality, caller ID, forwarding and transfer.
- User friendly web-based configuration allowing for the provision of dashboard analytics and reporting.

In addition, the current range of PBX solutions will support mobile technology as well as traditional wired systems; a further benefit is the delivery of IP (Internet Protocol) based telephony which can provide businesses with substantially reduced costs due to its utilisation of bandwidth efficiency for the provision of calls.

What's Available?

PBX systems are available to suit every level of requirement and every budget:

1st Rate Comms Ltd offer a range of Orchid models from £288 (including VAT) while Ebuyer have Cisco systems specifically designed for the smaller office environment from £549 (including VAT).

A comprehensive range of leading Panasonic systems are supplied through the Telephone Store with prices starting at £710.52 inclusive of VA, while for the large multinational business with demanding requirements, the Xorcom Video Conferencing PBX system (from £9,669 via Voipon Solutions) will deliver cutting edge technology allowing for the highest levels of communication between remote sites.