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Virtual Business Phone Systems

This article will review virtual telephone systems and help you decide which type of system is best for your business.

What Is a Virtual Phone System?

Virtual phone systems connect calls over the internet so no hardware or software needs to be purchased or installed. One main number is given out to customers and is answered with an automatic message which then gives the caller the option to dial an extension. The extension is not limited to one phone line and can be diverted to a mobile or landline. Calls can be answered and routed 24 hours a day, 7 days a week with each employee or department can have its own extension. There is also a voicemail option for with these messages even having the capability to be sent as sound files to email accounts if a user is already on another call.

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Benefits of the Virtual Phone System

virtual phone systems benefitsA virtual phone system is cheaper than a private exchange branch (PBX) system because there is no need to purchase or install any hardware. The system can be used with standard landlines and mobiles that the businesses already have and use. Virtual systems work best for small businesses on the move. It enables employees to be mobile yet still be contactable in a professional way. Calls can be diverted straight to voicemail. Indeed, many businesses prefer this method rather than taking calls on mobiles where the best reception cannot be guaranteed. Many smaller companies believe the initial automated answering system creates an illusion of a larger, professional company which is more reassuring for the customer. The system can add credibility to a company at a reasonably low cost.

Is a Virtual Phone System Suitable for Any Business?

virtual phone systemsWhilst the system is good for smaller businesses the system struggles to cope with more than 8 extensions. This obviously is a major disadvantage for larger companies who would prefer the more adaptable PBX system. If a small company grows it is likely the will have to install a PBX system so many may feel they may as well pay for this straight away rather than have to replace the virtual system at a later date. Find out more about PBX Telephone SystemsMany also question the quality of calls connected over the internet arguing it cannot match traditional phone systems. There is no doubt that virtual phone systems work for small, mobile businesses. A single phone number is allocated to a business and when dialled this number connects to a professional, automated message. The caller can reach any department, or employee, through extension numbers. The flexibility to the system ensures employees are not tied to a desk and can carry out their normal routine while still being easily contactable. Callers can be transferred to voicemail if the business so requires it. However, virtual systems are limited to only a few extension numbers. This means they are unsuitable for larger businesses or smaller businesses that are looking to grow. The quality of calls connected over the internet is also questionable. Virtual phone system can be cost effective and efficient but they are targeted towards a specific type of business. This means that, ultimately, the virtual system is no threat to the more established PBX system.

Further Information

If your would like more information about virtual or PBX phone systems, simply fill in the form above and Expert Market will help you compare quotes from a number of top qualified suppliers.