Buying Guides
Type
User Guides
Suppliers
Related Products
About Us
Compare Telephone System Prices
It only takes a minute & you could save up to 30%
Please choose an option
This field is required
Please choose an option
This field is required
Please choose an option
This field is required
Please choose an option
This field is required
Please choose an option
This field is required
Your postcode ensures quotes are as accurate as possible for your area.
This is required
Not a valid UK postcode
Not a valid UK phone number
Please enter your first & last name
Please enter a valid value
Hold on - we're finding suppliers that best match your needs
Good news! We've found suppliers that match your requirements.
Complete your details to get your free quotes.
This is required
Not a valid UK postcode
Not a valid UK phone number
Please enter your first & last name
Please enter a valid value
This is required
Not a valid UK postcode
Not a valid UK phone number
Please enter your first & last name
Please enter a valid value
This is required
Not a valid UK postcode
Not a valid UK phone number
Please enter your first & last name
Please enter a valid value
This is required
Not a valid UK postcode
Not a valid UK phone number
Please enter your first & last name
Please enter a valid value

RingCentral Cloud Based Business Communications Solutions Review

Formed in 1999 and launching their cloud telephone service in 2003, RingCentral’s cloud -based business communications and collaboration solutions have been at the forefront of the switch from traditional phone lines to the cloud.

Partnerships with the telecommunications giants AT&T, Telus and BT have ensured their solutions are fit for any level of business, from small to enterprise level. Over 350,000 businesses have switched to their cloud communications solutions.

RingCentral UK headquarters opened in 2009 with their expansion to Europe.

RingCentral Review
CategoriesRating
Customer Service
Reliability
Features
Price
Summary
Reviewed by :

How could a cloud communications solution help you?

More and more businesses are making the switch to cloud-based solutions, and it’s not hard to see why. Some benefits include:

  • Large savings – Most importantly, lifetime costs are much lower than traditional phone lines. By moving to the cloud, upfront costs are slashed and maintenance cut to almost nothing.
  • No PBX equipment in house – As well as saving on equipment costs, not having to set up equipment in your offices means extra space for your business.
  • Painless updates and upgrades – New updates and upgrades are rolled out automatically through the cloud, with minimal impact.
  • Stay connected wherever you are – Use the same telephone system for different offices or with remote workers. Setting up new connections is quick and easy, regardless of location or device.
  • Flexible capacity – Pay-as-you-go monthly contracts or even pay-per-minute - only paying for what you use without the need for redundancy or extra capacity.

Compare Price Quotes from Leading Suppliers to
Save up to 30%

Do you already have a Telephone System?

Features

Device Compatibility

RingCentral's solutions can be used across a wide range of devices, all of which can be connected with a single phone number. Personal devices can be used just as easily as work-specific devices.

Call Management

Ensure no customer is ever left hanging with auto-receptionist services and automatic call forwarding. Customise your greeting and set up call-flow rules to make sure every call goes exactly where it needs. The simple greeting can be expanded to multi-layered Interactive Voice Recorder (IVR) options on premium plans.

Integration

More businesses rely on software-as-a-service than ever before, and how a new addition integrates with your existing ecosystem can make transitions a dream or a nightmare. RingCentral's solutions are one of the first services recommended by Google for their Google Apps for Work. Salesforce, Office 365 and Zendesk also integrate seamlessly.

Phone numbers

Keep your existing phone numbers or choose new ones. RingCentral VoIP services provide a range of freephone, local, non-geographic and even international numbers to boost local presence and make it easy for customers to get in touch.

Fax support

Faxes can be handled online without a separate machine or number, including faxes from emails.

Workspace collaboration

Group instant chat and document sharing allows communications and collaboration the way teams want to work today. Real-time messaging, file sharing, task management and shared calendars can all help to reduce your bloated inbox.


RingCentral Office on laptop

Who is it for?

Medium-to-large businesses will benefit most from RingCentral's solutions. Startups and more established businesses could also find the full feature set very useful, with quickly growing businesses finding they have ample room to grow.

What users say:

The RingCentral Better Business Bureau rating is particularly high. Product feature reviews are generally positive, while some users have reported some technical problems like call dropping if their network is not optimised for VoIP - make sure to consult with an IT company specialising in VoIP if you think this applies to you.

Pricing

RingCentral Pricing
Solutions PackagePrice per User per Month
Entry£9.99
Standard£16.99
Premium£24.99
EnterpriseCustom

Hardware

RingCentral phone compatibility is wide. Most VoIP phones can be used with its services, however will have to be manually unlocked by their manufacturer. Even analogue phones can be easily used with an analogue telephone adaptor (ATA). RingCentral recommend using their preconfigured phones as customer service is not able to troubleshoot effectively with phones from other manufacturers.

Conclusion

RingCentral's cloud solutions are easier to manage, scale and more cost-efficient in comparison with traditional on-premise systems. Small and medium businesses through to large global enterprises will find the needs of their workforce are met with RingCentral's modern communication packages and offers.