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Samsung Telephone Systems | 7000 Series and DCS 816 Telephone System Reviews

Samsung is one of the most established and trusted telecommunications hardware manufacturers in the world, and as such has a reputation for providing good quality products with modern features sets. This article provides an overview of their best and most popular phone system products and related hardware for businesses of every size.

Samsung In The Office

Samsung are one of the key providers of phone system equipment in the UK, with their products specified and installed by many business phone and VoIP service providers, with on-going maintenance and upgrade support.

Whether your business is small, medium or a larger enterprise, Samsung have designed telephone systems to meet your specific needs.

Typical phone system features to be found in all Samsung systems:

  • Auto redial
  • Call holding
  • Conference call
  • Call forwarding
  • Do not disturb
  • Paging
  • Caller ID
  • Voicemail allows users to check their message box from their handset directly or remotely

Employees will require little or no training to get up to speed with Samsung phones and their features, as everything is clearly laid out with intuitive on-screen menus.

Which System for a Small Business?

The Samsung DCS408 delivers the advanced applications expected from a large system at a fraction of the cost, and provides an effective, economical solution to the communication requirements of a small company.

It is easy to use, and offers up to 12 ports with ISDN connectivity allowing speedier access to online services.

The trunk to trunk transfer capability and call divert application allows calls to be forwarded to a range of external locations, mobiles, domestic locations or other offices, delivering great flexibility. The system can support a maximum of 4 digital or analogue extensions.

Which System for a Medium to Large Company?

The premier product in the elite telephony range, the IDCS 500 Business Communication Platform, is designed to meet the current daily needs of a medium to large sized organisation, while delivering the technology for supporting future expansion.

IP enabled, the system allows access to new technological applications such as VoIP and IP networking, delivering significant savings in call and fax charges and offering unrivalled flexibility in supporting remote locations. The system offers 360 single phone lines, 240 VoIP channels, 240 ITP keysets and 216 Digital trunk circuits.

Samsung DCS 816 Telephone System Review

The Samsung DCS 816 telephone system maintains the company's strong tradition for delivering high quality telecoms solutions for the workplace.

This innovative telephone system has been designed for use by any business which needs to accommodate a high volume of calls during the course of the working day.

Features of the Samsung DCS 816 System

The DCS 816 is extremely user friendly and features an interactive screen which provides the operator with enhanced communication potential with its raft of useful functions. These include a touch sensitive keyboard, speed dial access, LED status bars and the option of 7,17 or 38 button application.

The system has speedy IDSN connectivity, giving access to email and the full scope of internet services. It can also be expanded to accommodate up to 16 lines to allow for the growth in volume of calls.

Call forwarding and speed dial features are provided as standard as is the 'entitled-call-pick-up' function: This useful application allows a colleague to intercept a co-worker's call if they are not at their desk or on another line, ensuring that all enquiries are dealt with efficiently and that no customer is left unattended.

The on-hold and night service function will play a selection of ambient music to the caller while they wait for their call to be answered.

While some individuals can find this feature irritating, it is preferable to being kept on hold in total silence and will reassure callers that they have not been overlooked.

Prices for the Samsung DCS 816

The system is available from a number of reputable suppliers. A typical one phone package includes 2 analogue lines, 4 IDSN channels, 4 POT and 12 key-phone extensions (expandable to up to 8 IDSN channels and 16 extensions). Prices start from a RRP of £940 inc. VAT.

For a two phone package with 2 analogue lines, 8 IDSN channels, 4 POT and 12 key-phone extensions, prices start from a RRP of £1,527.50 inc. VAT. This product is also adaptable to 8 IDSN channels and 16 extensions and is available with an optional auto attendant function.

As with all Samsung products, this compact system delivers great flexibility and functionality to any sized business which requires a high quality telecom solution without the benefits of CLI (caller line identity) or DDI (direct dial inwards).

Samsung 7000 Series Telephone Systems Review

Samsung OfficeServ 7000 Series

Samsung 7000 Officeserv Telephone

With a comprehensive range of features and functionality, the Samsung OfficeServ 7000 series offer a highly effective, flexible and affordable solution for any organisation. Samsung's 'building block' approach to converged communications means that businesses can start with a single site, and then grow it in line with their business needs.

  • Designed to deliver advanced Unified Communications (voice, data and wireless services) on one single platform
  • Comprehensive range and features and functionality
  • Can be used to build sophisticated telephony applications, secure data communications infrastructure
  • Uses open architecture in its system interface module to provide businesses with investment protection
  • A system that can grow in parallel with your business
  • Comes in three different sizes: The 7100, 7200, and 7400. All can be combined with for site sizes from 4 to 732 extensions – all with the same applications, handsets, and management interfaces
  • Provides solutions for mobile and home workers
  • Cost savings: Centralised cost tracking; security alerts and departmental billing

OfficeServ 7100

  • For businesses with requirements of up to 60 users
  • Built in Media gateway Interface; Session Border Controller; Media Proxy Server; and VoiceMail
  • Rack mountable which reduces installation time and makes it easier for system administrators to maintain, service, and make changes

OfficeServ 7200

  • Suitable for businesses with up to 128 users
  • Compatible with analog, digital or SIP trunks and easily adaptable to changing communications environments
  • Rack mountable

OfficeServ 7400

The OfficeServ 7400 Converged Communication Server delivers an integrated advanced, voice, data and wireless communication application in a single system.

It offers an organisation the tools to build an advanced telephony capability, secure data communications infrastructure and policy driven networks to service their business requirements.

Benefits of the OfficeServ 7400 include; location independence, can be used to monitor home workers or field-based staff offering capability for improved productivity.

Its multi-site applications also allow supervisory staff to manage a dispersed virtual team of employees, monitoring work schedules and assisting in problem solving.

The system can also aid in financial control by the installation of remote sites for centralised cost tracking, departmental billing and security alerts.

  • For businesses with a requirement of up to 480 users
  • Compatible with analogue, digital, or SIP trunks
  • Capable of networking up to 1000 sites
  • Fully scaleable

Next Steps

For free up-to-date quotes from multiple suppliers of telephone systems and equipment from Samsung and other top manufacturers, simply fill out the form at the top of this page.