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Telephone Call Queuing System Reviews

This article will explain telephone queuing systems and review the top providers and systems in the UK for your convenience.

About Telephone Queuing Systems

Call queuing is an essential feature for any phone system. Not only does it allow businesses to manage incoming calls in an orderly way, but features such playing advertising messages whilst callers are on hold is a highly cost effective way to keep them engaged and informed.

In addition, by managing all PBX features through one provider, the need for a third party queuing system is eliminated.

Voipfone

Voipfone logo

Part of iNet Telecoms Ltd, a UK company founded in 2004 that has been a pioneering force behind innovations in the VoIP industry. All of their services are designed to provide 'no nonsense', sophisticated services that offer a high level of reliability and support at affordable prices.

Call Queuing

  • Allows businesses to accept more calls onto their telephone system.
  • Enables businesses to project a more professional image.
  • Deals with calling peaks efficiently without losing any calls.
  • Personal messages inform callers of how many call are ahead of them in the queue, and plays music in between.
  • Simple and easy to use.
  • Web based self service.

Costs

  • £2 per month for Voipfone customers.
  • Can be added to, or subtracted from, existing packages at any time.
  • UK based customer support.


Ctronix

Ctronix logo

A Welsh design company that creates and manufactures some of the UK's most innovative and widely used Queue Management Systems and displays. With over 34 years of industry expertise, they have an extensive range of both hardware and software products to suit a range of applications and budgets.


DigiQ

  • Brilliant Ultra Blue LED Display.
  • Wide selection of chimes and speech phrases.
  • WiFi capabilities.
  • Easy DIY installation.
  • Superb, high quality stereo sound.
  • Plays standard MP3 files so users can easily add their own speech messages.
  • Compatible with: counter displays, keypads, ticket dispenses, ticket printers.

SmartSoft

  • Queue management software.
  • Suite of software programs that runs on Windows OS and can be installed on PCs to provide a system that's feature rich, and easy to use.
  • Highly configurable and can be customised for systems requiring a single queue, to larger businesses requiring multiple queues.


Oxygen8

Oxygen8 logo

A leading UK company providing integrated mobile solutions. Their Direct Control Voice Builder allows users to build and implement Interactive Voice Response (IVR) services to create their own bespoke solutions


IVR Call Queuing Solution

  • Answers inbound calls automatically and holds them in queue until the relevant person is available to answer.
  • Coupled with call routing functionality to ensure highest call management levels and reduce the risk of callers hanging up.
  • Provides businesses with a professional image.
  • Easy to set up and use.
  • Marketing messages or music can be played to engage customers when on hold, as well as customised messages to let them know what number they are in the queue.


Elitetele

Elitetele logo

Founded in 2000, a leading unified communications supplier, and one of the UK's first independent telecoms providers. They have a range of call queuing services that are simple to use and set up, web based, and completely self-service.


Hosted Call Queuing

  • Allows businesses to answer more calls without increasing their overheads.
  • IVR or auto-attendant.
  • Features: Call recording; call queue statistics; rerouting calls; dropped call alerts.


More Information

For quotes direct from leading suppliers, please fill out the form at the top this page and Expert Market UK will match you according to your business requirements.