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Toshiba Business Telephone Systems

One of Japan’s largest and most famous companies, Toshiba's telecoms division provides products covering all areas of the market, from small and concentrated businesses to large enterprises with multiple offices. With the end user in mind, Toshiba provides phone system solutions and peripheral hardware for every type of business.

Types of Toshiba Telephone Systems

Toshiba offers two main types of office telephone systems:

1. Strata CIX - a digital system for businesses who do not yet want to invest in a full IP telephone system

2. IP systems - for businesses who do wish to make that investment. All Toshiba systems include a significant number of features including unified messaging systems, features to allow remote working and integrated network solutions.

More businesses have made the switch to purely IP-based telephone systems. There are many benefits. Lifetime costs are lower, as there’s no equipment to buy and minimal maintenance - just a monthly subscription to pay. Upgrades can be rolled out much quicker, and remote workers and other office locations can be connected in a snap.

However, what happens if your system doesn’t need an overhaul yet? Many businesses have digital telephone systems that work perfectly well and represent a significant investment. With the fast-paced changes in technology, it’s sensible to get the most use out of your legacy PBX systems before changing to the next big thing.

If your phone system is to be entirely IP, go for Toshiba’s IPEdge System or VIPEdge System. The IPEdge solution takes up just 1U (less than 2 inches) of rack space, while the VIPedge option is entirely cloud based.

Toshiba IPedge

For businesses who aren’t ready to replace their legacy telephony just yet, the Strata CIX platform offers a converged digital/IP/analog system, allowing you to update your technology in stages and get the most use out of your previous systems. The Strata CIX is heavily used in call centres.


Strata CIX

The Strata CIX offers a range of system sizes to match the size of your business, starting with the Strata CIX40 which has 40 ports and can handle up to twenty four extensions, through to the Strata CIX1200 with 1152 ports and the capacity for five hundred extensions.

Strata CIX systems can use a number of different handsets including:

  • the 5000 series
  • the DKT3200
  • or the IPT2000 IP feature phones

Within each range there are a number of different phones available, with prices ranging from tens of pounds to a couple of hundred pounds. Some suppliers sell reconditioned handsets from as little as 60 pounds.

Strata CIX 40 Telephone

Strata CIX systems are compatible with the TASKE software which can be used with contact centres of any size from two or three people up to hundreds. This software allows contact centre performance to be monitored in real time, ensuring that customer service levels are always maintained.

The CIX range comprises of the CIX100, CIX200, CIX40 and CIX670 business systems. The Toshiba Stratus CIX communication platforms allow you to configure an Internet Protocol (IP) system, a digital telephone system or a hybrid system comprising the best of digital and IP.

The Toshiba CIX digital business telephone system is ideal for single site businesses that have most of their staff within the same building. The Toshiba CIX IP business telephone system works well for businesses with several sites and keeps call costs low between branches.

Peer-to-peer technology keeps call quality high for IP systems and using VoIP data communication allows for advanced features such as voicemail to email functions and free office to office calls for all sizes of business.

Toshiba CIX phone system

Toshiba Strata CIX40 Business Phone System

The Toshiba Strata CIX40 business telephone system is perfect for the start up business with a wall mountable design to avoid the additional cost of IT rack systems that need to be installed in a climate controlled environment.

The CIX40 also features an advanced voicemail solution with 4 ports, 360 mailboxes and up to 40 hours message recording. The voicemail functionality also provides the Auto Attendant feature for easy and professional call handling and call screening.

The CIX40 offers 8 party call conferencing with up 6 external parties possible, call parking, 100 speed dials per station and 800 system speed dials and door lock control.


Toshiba Strata CIX670

The Toshiba Strata CIX670 business telephone system is designed for the large office environment with up to 96 extensions and 30 lines for every CIX670 base unit.

The CIX670 can handle up to 264 trunk lines, 560 IP phones, 552 digital telephones, 10 door locks and 24 door phones, 2000 DDI numbers and 1000 verified account codes.

Toshiba CIX40 phone handset

Toshiba IP Telephone Systems

IP telephone systems offer significant cost benefits to businesses as using data networks to send voice messages is significantly cheaper.

There are three systems that Toshiba supply, starting from the IPedgeEP which can carry up to forty users per server, to the IPedge EM which can support up to one thousand users on each server.

With IP telephone systems, users can use IP telephones supplied by Toshiba such as the 5000 series IP telephones, or employees can install SoftIPT soft phone software allowing employees to make calls and receive messages on their laptops.

The cost of a Toshiba IP telephone system depends upon the number of users and the type of handsets chosen. Costs can range from several hundred pounds, to many thousands of pounds, but an IP telephony system should recoup these costs due to reduced telephone call costs.

Toshiba case studies show companies reducing their costs by between fifteen hundred and three thousand pounds per quarter.


Toshiba Business Telephone Handsets

Toshiba currently offer two lines of business telephone handsets:

  • 5000-series Digital Business Telephones
  • IP5000-series IP Business Telephones

Both types come with similar features: programmable buttons, backlit displays, call recording, voicemail and other business phone features. The Strata CIX business telephone system can be used with both, while the IPEdge and VIPEdge can only be used with the IP5000 series.

Toshiba handsets range from between £100-£250 depending on the model.


Who are Toshiba telephone systems for?

A solid and reliable choice, Toshiba business phone systems and phones are for businesses who prefer a tried and tested solution that is absolutely proven to work rather than risk a new implementation going badly. Companies who don’t have the need or budget to overhaul their telephony from the ground up will benefit most from these solutions.

Businesses of all sizes are well served by Toshiba phones. Small and micro-businesses can take advantage of wall-mounted systems that don’t need to take space in a server rack, while larger enterprises can have up to 1000 users.

Toshiba phone systems have special provisions for contact centres, and their call recording and skill-based routing features make it an obvious choice for call centres small, large or virtual. Businesses with legacy telephony systems who aren’t yet ready to fully rip out and redo their infrastructure can also benefit from choosing Toshiba business phones.

Toshiba IP5000 series phone handsets

Toshiba Business Telephone System Dealers

Authorized dealers have been properly trained on the full functionality and application of their advanced range of business telephone systems and are able to properly assess the right telephone system for your type of business. Authorized Toshiba telephone system dealers will also be qualified to install, configure, maintain and repair Toshiba's wide range of systems. Using an unauthorized retailer may result in you being sold the wrong type of system for your needs.


How to Buy a Toshiba Telephone System

Toshiba have a number of approved business partners to supply their telephone systems across the UK. For supplier prices on phone systems from Toshiba and other manufacturers, simply follow the instructions below to fill in your basic requirements and we'll do the rest.